Cell C consultants are useless: Nobody can help up higher cos it's designed that way!

I think I am a victim of ********** activity via Cell C network. I upgraded my cell phone contract via a consultant on phone. The consultant renewed my cellphone contract and I received the delivered package on 25 July 2021. It came with the Samsung A32 phone and only ONE data prepaid card***) and not the the TWO that was promised. I indicated that I do not have the *** Sim card and I asked for it to be sent as I had been paying for something that I have not used. It is this Sim card that is not operational yet premiums are being deducted the second month now.

I have called for more than 20 working days and spoke to the ffg consultants (more than 30)but to no avail: Hilda, Nosipo, The manager: Sipho, Emhilile, Sonka, matile, Qhayiso, Nomsa, Fikile, Bonga, Bongakile... etc

The manager, said promised it is fixed. It wasn't when I tried to make a call. It showed "called failed" Ms Emda was the last consultant I spoke to on 02/09/2021.

I had a range of excuses: 1. Was told three weeks ago to get an unricad Sim card. Got it and called the customer service who repeatedly ask your ID, and 5 security questions. That's all they are good for. 2. They are able to tell me from their end that my card is damaged!!!!😂 3. They will call me back again. The call back is never successful!

These interactions are frustrating. Further issues are kick in. 1. My benefits in terms the minutes will be forfeited. 2. Nobody can resolve my problem as no consultant is able to tell me who sold the contract to me. 3. Who has authority to withdraw funds from my account whilst my account is not effected? I can block this account and change my account and it will result in my account being blacklisted.

This is my account of this Cell C network. The managers are most cases unavailable. Team leaders don't know what they are doing. Cell c communicates with consultants. No higher line functionaries are available and contactable. The customer is left out to dry whilst the big boys earn from the suffering workers who don't get the desired service.