LB
Laura B
1 reviews | Active since Jul 2022
21 Aug 2024, 13:50
CELL C CONSTANT INCOMPETENCE
On 10 May 2024 an email was sent to Cell C to remind them of upcoming contract cancellation. On 11 May 2024 a call was placed to CANCEL upcoming contract expiry Contract ENDED 10 June 2024
Sufficient notice was given. Debit Order was Stopped at the Bank - Inside of Capitec Malmesbury, Western Cape Cell C was asked to also cancel the debit order on their side however, Cell C never fails to disappoint
On 30-5 - a payment of R270 On 4-6 - another payment of R270 On 25-6 another payment of R340 On 15-7 an attempted deduction of R340 and NOW a notice that my account has been handed over to VVM Debt Collectors for the amount of R457.15. You can try and call Cell C - the call just ends!!!! Email them and you get an automated response. Does this make sense to anyone ? What is happening? How many old people are suffering this constant ABUSE as a consumer. Is there any honesty left in this world?
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
21 Aug 2024, 13:57Dear Laura Beylefeld
Thank you for bringing this to our attention, and we sincerely apologize for the distress and frustration this situation has caused
For security purposes before we can assist, please confirm the below:
-Names & Surname
-ID Number
-Bank we debit you from
-Debit order date
-How many contracts do you have with us
Regards,
Cell C | TM
Thank you for bringing this to our attention, and we sincerely apologize for the distress and frustration this situation has caused
For security purposes before we can assist, please confirm the below:
-Names & Surname
-ID Number
-Bank we debit you from
-Debit order date
-How many contracts do you have with us
Regards,
Cell C | TM
Best regards,
Cell C's reply21 Aug 2024, 13:57
Official
Dear Laura Beylefeld
Thank you for bringing this to our attention, and we sincerely apologize for the distress and frustration this situation has caused
For security purposes before we can assist, please confirm the below:
-Names & Surname
-ID Number
-Bank we debit you from
-Debit order date
-How many contracts do you have with us
Regards,
Cell C | TM
Thank you for bringing this to our attention, and we sincerely apologize for the distress and frustration this situation has caused
For security purposes before we can assist, please confirm the below:
-Names & Surname
-ID Number
-Bank we debit you from
-Debit order date
-How many contracts do you have with us
Regards,
Cell C | TM
Best regards,
LB
Laura B's updateReviewer Update
21 Aug 2024, 15:26 -Names & Surname
Laura Beylefeld
-ID Number
***
-Bank we debit you from
CAPITEC
-Debit order date
25th
-How many contracts do you have with us
*** was the ONLY account which was cancelled and ended 10 June
Laura Beylefeld
-ID Number
***
-Bank we debit you from
CAPITEC
-Debit order date
25th
-How many contracts do you have with us
*** was the ONLY account which was cancelled and ended 10 June
LB
Laura B's update21 Aug 2024, 15:26
Reviewer Update
-Names & Surname
Laura Beylefeld
-ID Number
***
-Bank we debit you from
CAPITEC
-Debit order date
25th
-How many contracts do you have with us
*** was the ONLY account which was cancelled and ended 10 June
Laura Beylefeld
-ID Number
***
-Bank we debit you from
CAPITEC
-Debit order date
25th
-How many contracts do you have with us
*** was the ONLY account which was cancelled and ended 10 June
Cell C's replyOfficial
21 Aug 2024, 16:03Kindly confirm your ID number.
Regards
Cell C | NT
Regards
Cell C | NT
Best regards,
Cell C's reply21 Aug 2024, 16:03
Official
Kindly confirm your ID number.
Regards
Cell C | NT
Regards
Cell C | NT
Best regards,