Cell C - Connectivity Issues

Good day, I’ve been a customer of yours for some time now. I’ve also recently upgraded my contract with you. However my experience on your network for the last couple of weeks has been terrible.

I’ve experienced dropped calls on a hourly basis. Network connectivity has been non existent. I’m in a position where I’m running a business from this number and with all the connection issues I’m experiencing it is making it close to impossible.

I’ve even done a sim swap at your store in Ferndale but this was to no avail as the problems still persist. I’ve also set my device to only pick up 3g connectivity only as I understand you’ve been experiencing lte connectivity issues. This also doesn’t work. After you’ve stated that lte has been restored I’ve reset my phone but the problems are still present.

I’m not residing or working in outlying areas. I stay and work in Bryanston and Sandton which should be areas of priority regarding connectivity for Cell C but this does not seem to be the case.

If you cannot provide me with the service I’m paying for then I advise you release me from my obligation to pay my subscription fee regarding your network. I’m happy to pay the device fee on a monthly basis as im very happy with it, but it doesn’t help me having a great device and no network to support it.

I’m awaiting your response in the matter. If you can’t get hold of me on the following contact number provided, its as a result of the issues I’ve mentioned regarding your network.

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Prompt feedback would be appreciated