RJ
Roger J

1 reviews | Active since Feb 2018

02 Mar 2021, 11:02

Cell C connectivity failing again - at multiple levels

Cell C, you’re failing again – at multiple levels. Refer case *** where I complained about lack of connectivity. There was an improvement thereafter but has degenerated again. But, the connectivity issues now impact on internet access, voice and Whatsapp and I am not getting an acceptable level of service. On top of all of this the lack of connectivity has also put me at risk as far as my car security system is concerned and where in the last weeks I have had frequent (meaning on most occasions) activation/deactivation failure (I have addressed this with the security service provider and fully expect them to report to me that each failure was due to connection failure between my mobile, your server/system and thus also with the tracker company’s system). I request urgent attention AND RESTORATION OF NORMAL (ACCEPTABLE) SERVICE ASAP please

0
Replies (2)
Cell C
Cell C's reply02 Mar 2021, 12:03
Official
Good day Roger 

Thank you for contacting us. 

We have reset the network settings. Please reboot your device and try again. Apologies for any inconvenience. 

^NT
RJ
Roger J's update02 Mar 2021, 16:53
Reviewer Update
Thank you. I can report improved connection this afternoonBut: 1. will it remain so and not cause me further hassles? 2. Why did they need re-setting. Don't you have system checks in place that highlight when the network and therefore the service to customers, is not up to standard? 3. what about the constant connection drop during voice and Whatsapp calls during the last week? 4. What bout the connectivity that 's not there when i'm trying to activate or deactivate my car security system in public parking spaces around the East Rand?