CELL C -CONNECT ME IMMEDIATELY

I have been a customer for years now and the customer service is appalling. I called to have to my contract upgraded to a Summer 50GB night and 50GB day for R199p/m.

However, the agent failed to advise me that my sim card would be changed to a data only sim and that I will no longer be able to make or recieve calls.

Immediately after realising this I called customer care on the 31 January 2021 and was given a reference number *** and was told I will receive a call in 48hrs. I did not receive a call from CellC instead I called them on the 4 February to which I was told that they tried calling me and could not reach me and instead of trying again my case was closes... As a client we do the chasing. They close cases they didn't even speak to me about a way forward.

When I call back again I'm then given another reference number *** and told again I would receive a call in 48hrs and true to my experience I don't receive a call and I had to call them back I was pushed from pillar to post transferred to different departments (customer care pushes me to port department, to upgrade department, to the post paid department) and put on hold for more than 30 minutes and I have to keep explaining and repeating my problem to every person I speak to.

I have called so many times I am exhausted by CELLC.

It is a whole month later and I am still experiencing the same problem. In the middle of the month of Feb The 50GB plan is cancelled and on the 1 Feb 2021 I am put back on my original plan without my consent, I am charged more than the R199 and I am still unable to make calls or receive calls. JUST WOW.

I have told them to have the 50GB moved under another existing contract I have with CellC as getting it transferred to new sim is not possible.

I have also communicated my problem via emails to the ***. But because the are too quick to want to "resolve" a query their response has NOTHING TO DO WITH THE PROBLEM YOU ARE EXPERIENCING.

I have left messages for supervisors and told they have 10 supervisors and not 1 has called back. I have names of the whole bunch but I will not mention. Just listen to recorded calls. I am at a point where calling cellc is futile at this point. Calling every week is draining and hearing SORRIES is annoying.

I'm hoping CellC sees this and resolves this.

I want my 50GB plan for 199p/m transferred to my 061... router number and that I be called back on this number *** since my 062 number is unable to receive or make calls since 31 January 2021 til now 6 March 2021 I want it changed to prepaid so I can make calls and receive.

I am tired of such services. Cell C needs to do better. This is not customer services.

Busi (A disappointed and frustrated Customer)

P.S I hope you will live up to your new slogan "Connect your way" and CONNECT ME IMMEDIATELY