CELL C CONFUSING ME

I APP**** FOR A CONTRACT PHONE LAST WEEK OF WHICH ONE OF YOUR AGENT CALLED ME AND TOLD ME THAT MY APPLICATION HAS BEEN APPROVED, I THEN WAITED FOR THE PHONE UNTIL I WROTE A COMPLAINT HERE, AGAIN ANOTHER CONSULTANT CALLED ME ON THURSDAY AND TOLD ME THAT THERE WAS A MISTAKE MY APPLICATION WAS DECLINED BECAUSE MY INFORMATION WAS NOT LOADED ON THEIR SYSTEM. I THEN RECEIVED AN EMAIL FROM CELL C ON FRIDAY THAT MY APPLICATION HAS BEEN FIXED AND I WILL GET MY PHONE ON MONDAY (TODAY) SO IM NOW CONFUSED, CANT EVEN APPLY TO OTHER NETWORKS AS CELL C IS BUSY PLAYING WITH MIND. CAN SOMEONE CARE TO TELL ME WHAT IS HAPPENING!!