DP
Dines P
1 reviews | Active since Mar 2009
15 Jul 2025, 09:02
CELL C confused staff and lies
After logging a complaint in April, a Ms N Koi called me and investigated my complaint. She said that the contract regarding the data and minutes is resolved and that the upgrade will start in July 2025. She stated the I must delete the Hello Peter compliant. To no surprise, the new contract did not activate this month and trying to get resolution from the *********** staff at the CELL C call center is a waste of time.
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Cell C's replyOfficial
15 Jul 2025, 09:36Dear Dines,
Thank you for reaching out and sharing your concerns.
We sincerely apologize for the unpleasant experience and the frustration caused regarding your contract upgrade and the interactions you have had with our staff. Your feedback is important to us.
Please be assured that we have referred your query to the relevant agent who previously handled your matter for further investigation and resolution. We are committed to resolving this issue and will ensure you receive an update as soon as possible.
Thank you for your patience and for bringing this matter to our attention.
Kind regards,
Cell C | GM
Thank you for reaching out and sharing your concerns.
We sincerely apologize for the unpleasant experience and the frustration caused regarding your contract upgrade and the interactions you have had with our staff. Your feedback is important to us.
Please be assured that we have referred your query to the relevant agent who previously handled your matter for further investigation and resolution. We are committed to resolving this issue and will ensure you receive an update as soon as possible.
Thank you for your patience and for bringing this matter to our attention.
Kind regards,
Cell C | GM
Cell C's reply15 Jul 2025, 09:36
Official
Dear Dines,
Thank you for reaching out and sharing your concerns.
We sincerely apologize for the unpleasant experience and the frustration caused regarding your contract upgrade and the interactions you have had with our staff. Your feedback is important to us.
Please be assured that we have referred your query to the relevant agent who previously handled your matter for further investigation and resolution. We are committed to resolving this issue and will ensure you receive an update as soon as possible.
Thank you for your patience and for bringing this matter to our attention.
Kind regards,
Cell C | GM
Thank you for reaching out and sharing your concerns.
We sincerely apologize for the unpleasant experience and the frustration caused regarding your contract upgrade and the interactions you have had with our staff. Your feedback is important to us.
Please be assured that we have referred your query to the relevant agent who previously handled your matter for further investigation and resolution. We are committed to resolving this issue and will ensure you receive an update as soon as possible.
Thank you for your patience and for bringing this matter to our attention.
Kind regards,
Cell C | GM