EM
Elvina M
1 reviews | Active since Nov 2015
22 Sept 2020, 10:36
Cell C confirm closed accounts yet still deducts money
It is with great disappointment that I'm writing this email. Cell C deducted R550 again from my parents account. After confirming via letter that the accounts have now been closed, they still deducted. This is appalling to say the least. I have no words. I cannot believe that a company can act so callous. This is no longer just an administrative blunder. It is a deliberate attempt to take money from people, particularly the elderly.
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Replies (2)
Cell C's replyOfficial
22 Sept 2020, 11:11Good Day Elvina
Thank you for bringing this issue to our attention. We want to extend our sincerest apologies for the negative experience that you had with our customer service a
We are doing a follow up on the matter and will come back with feedback.
^NS
Thank you for bringing this issue to our attention. We want to extend our sincerest apologies for the negative experience that you had with our customer service a
We are doing a follow up on the matter and will come back with feedback.
^NS
Cell C's reply22 Sept 2020, 11:11
Official
Good Day Elvina
Thank you for bringing this issue to our attention. We want to extend our sincerest apologies for the negative experience that you had with our customer service a
We are doing a follow up on the matter and will come back with feedback.
^NS
Thank you for bringing this issue to our attention. We want to extend our sincerest apologies for the negative experience that you had with our customer service a
We are doing a follow up on the matter and will come back with feedback.
^NS
EM
Elvina M's updateReviewer Update
22 Sept 2020, 13:00Since I'm not the only one with complaints about Cell C, is there nothing that can be done? How many more people need to be conned before Cell C actually resolve issues and they're getting away with taking people's money! This cannot continue any longer. My parents are elderly and can hardly afford to give money to a Tech giant who delivers nothing but continuous stress to them. Mr Moses Mo***eng doesn't even respond to my emails anymore.
EM
Elvina M's update22 Sept 2020, 13:00
Reviewer Update
Since I'm not the only one with complaints about Cell C, is there nothing that can be done? How many more people need to be conned before Cell C actually resolve issues and they're getting away with taking people's money! This cannot continue any longer. My parents are elderly and can hardly afford to give money to a Tech giant who delivers nothing but continuous stress to them. Mr Moses Mo***eng doesn't even respond to my emails anymore.