VP
Vilanthran P
1 reviews | Active since Feb 2011
14 May 2025, 21:52
Cell C condones bad staff attitude
Cell C does not care about customer service. I lodged a complaint about a store and they do not follow up with me if my complaint has been addressed. I was promised an apolgy letter from the staff that showed bad attitude. It is over a week and I have not received the letter of apology. Cell C just closes the complaint. Customers are nothing to them. Though we pay our contract monthly, I have been with Cell over 30 years. Marcy Goveneder says it is fine and agrees with staff.
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Cell C's replyOfficial
15 May 2025, 06:58Dear Mr. Pillay,
Thank you for getting in touch and for raising your concerns.
We are sorry to hear that you're still feeling dissatisfied with how your complaint was handled.
Please note that we’ve followed up with the relevant teams, including store and regional management, to ensure your matter received the necessary attention.
The issue was escalated and addressed on multiple levels, and we have been advised that feedback and communication did take place following your initial post.
That said, we never want any customer to feel unheard, we understand the importance of proper follow up and apologize if you feel this was not met.
The matter has been escalated, and feedback will be provided.
We appreciate your loyalty over the years and thank you for giving us the opportunity to assist.
Regards,
Cell C | MN
Thank you for getting in touch and for raising your concerns.
We are sorry to hear that you're still feeling dissatisfied with how your complaint was handled.
Please note that we’ve followed up with the relevant teams, including store and regional management, to ensure your matter received the necessary attention.
The issue was escalated and addressed on multiple levels, and we have been advised that feedback and communication did take place following your initial post.
That said, we never want any customer to feel unheard, we understand the importance of proper follow up and apologize if you feel this was not met.
The matter has been escalated, and feedback will be provided.
We appreciate your loyalty over the years and thank you for giving us the opportunity to assist.
Regards,
Cell C | MN
Cell C's reply15 May 2025, 06:58
Official
Dear Mr. Pillay,
Thank you for getting in touch and for raising your concerns.
We are sorry to hear that you're still feeling dissatisfied with how your complaint was handled.
Please note that we’ve followed up with the relevant teams, including store and regional management, to ensure your matter received the necessary attention.
The issue was escalated and addressed on multiple levels, and we have been advised that feedback and communication did take place following your initial post.
That said, we never want any customer to feel unheard, we understand the importance of proper follow up and apologize if you feel this was not met.
The matter has been escalated, and feedback will be provided.
We appreciate your loyalty over the years and thank you for giving us the opportunity to assist.
Regards,
Cell C | MN
Thank you for getting in touch and for raising your concerns.
We are sorry to hear that you're still feeling dissatisfied with how your complaint was handled.
Please note that we’ve followed up with the relevant teams, including store and regional management, to ensure your matter received the necessary attention.
The issue was escalated and addressed on multiple levels, and we have been advised that feedback and communication did take place following your initial post.
That said, we never want any customer to feel unheard, we understand the importance of proper follow up and apologize if you feel this was not met.
The matter has been escalated, and feedback will be provided.
We appreciate your loyalty over the years and thank you for giving us the opportunity to assist.
Regards,
Cell C | MN