CELL C COMPLETELY USELESS & *********** - CANCELLED CONTRACT STILL BEING BILLED SINCE 2018

Cell C are completely useless at customer service, applying the correct procedures, or just sticking to what has been discussed. Firstly it takes hours to get hold of them, you get put through from one department to the next. I received a Samsung J5 last year as part of a contract renewal, the device was faulty and sent back to cell c, the contract was also cancelled at that time as cell c could not offer the same device (saying it had been discontinued). April 2018 - May 2018, I have been billed for this contract every month religiously and when I call and enquire, escalate the problem, send mails to client services, I get contacted by a different person every time, have to repeat my story each time, I have told them to listen to their recorded phone calls to fix this and now still nothing has happened. I have been sent lawyers letter for a R99 outstanding payment, FFS Cell C, get with the programme, you owe me. Listen to your recordings, figure out your **** and fix the problem that is caused by only your departments. I am tired of fighting with an *********** company.