Cell C - Complete Inability to Deliver on Services

<p>Short version - nobody at this company seems to know what anybody else is doing and the call centre agent seem to lie to get one off the phone.</p> <p>Long version - I will not bore you with a long preample about the deplorably long time it took to get a new contract issued or the 2 weeks it took to deliver my handset once the contract was approved. Nor will I describe the tears, curses and string of broken promises and lies that were involved in the tomult of trying to get a number port to the new handset. </p> <p>I cancelled my contract not a week after it was issued because of all of these frustrations. The final straw was the number port which was NEVER done, In fact the 'technician' who was assigned to my case only made first contact AFTER the courier had collected the new handset.<br /><br />I now langwish in contract cancellation Hell, the varied 'customer retention' operators first told me my phone had been checked and I was approved to cancel my contract. It was supposed to take 72 hours. Jump forward 5 days, to allow for the weekend when the dapartment is closed and an extra day because I am trying to excersise some patience, no contact from Cell C. I called this morning fearing the works, "Lo and Behold", I am back to step one.<br /><br />The call centre agent has no report on the system that my phone is cleared by the technical department, she doesn't even know if the handset has been collected. She has 'escallated my case', a phrase I have heard so often, with no visable result, that it no longer bears any meaning to me. After this they will probably ask for another 72 hours for them to actually cancel the contract. And so on.<br /><br />Despair, thy name is Cell C. <br /><br />Hopefully before the end of the year they will be able to give me what I want. Which is not to have to deal with this 'service' provider ever again. </p>