1 reviews | Active since Nov 2013
Cell C Complaints - Very poor service or something very wrong!!!!!!!!
Yet again Cell C do not seize to disappoint me.
I attach my previous complaint and thereafter the procedure that followed.Cell C Complaints - Very poor service or something very wrong!!!!!!!!
"I purchased voice time from app on Wednesday evening. Transaction went through my bank but voice time was never loaded on to my number. Lodged a complaint with Cell C Wednesday night which was never registered according to my next complain which I lodged yesterday. This one was registered and I received a reference number. Now lodged a written complaint on the Cell C app but can get no trace of this. Also sms with confirmation code of complaint logged yesterday is missing in action. Now more than 24 hours after the last complaint and still no reaction from Cell C. What is going on????"
After two prior engagements with Cell C agents and online this incident on 26 August just out done all the previous negative encounters.
I spoke to Lelethu on 26 August 2021 at 2:56 pm - another attempt from my side to address my complaint. Further to above matter, Cell C requested proof of payment which was given through to them. No follow up and no feedback. When I spoke to Lelethu she indicated that the 2 x transactions I made was used to purchase data. I distinctly know that I purchase Any-net Voice bundle on both occassions. After the call I also checked my transaction history and there was no service provided (data or otherwise) in exchange for the money I paid. I insisted that her supervisor call me. She assured me that Zintle, her Supervisor would call me within 10 minutes and guess what... it is 4 September 2021 (12:45) and as to date no call, no contact, no feedback from Cell C. What the heck is going on???????????? I do not have the time or the money to waste on such *********** service. I urgently require a solution to my query. I work during the work to earn the hard earned money they so take for granted, and therefore must attend to these matters over weekends. Let's see if we get a response now. Shareholders, do you take note of what is happening with your investment(s)?????
Thank you for contacting us.
We apologize for the delay.
Did you receive an SMS confirming the voice bundle purchase?
^NH
Thank you for contacting us.
We apologize for the delay.
Did you receive an SMS confirming the voice bundle purchase?
^NH
As stated in the numerous communications I've had with Cell C regarding this matter this last month, I did not receive a confirmation SMS from Cell C. I received notifications from my bank (which have been submitted to three different Cell C departments over the past month).
The initial purchase was made via the official Cell C app for Android and as such, the payment was processed by PayFast. Since the transaction, I have YET to receive any airtime allocated to my Cell C account.
The IT specialists that I've spoken to about this have indicated that the PayFast Gateway may have been compromised and as such the Cell C backend might not have received the necessary confirmations to process the order.
Regardless, I'm out R99 and tens of hours tending to the administrative issues that has arisen as a result of this matter.
As stated in the numerous communications I've had with Cell C regarding this matter this last month, I did not receive a confirmation SMS from Cell C. I received notifications from my bank (which have been submitted to three different Cell C departments over the past month).
The initial purchase was made via the official Cell C app for Android and as such, the payment was processed by PayFast. Since the transaction, I have YET to receive any airtime allocated to my Cell C account.
The IT specialists that I've spoken to about this have indicated that the PayFast Gateway may have been compromised and as such the Cell C backend might not have received the necessary confirmations to process the order.
Regardless, I'm out R99 and tens of hours tending to the administrative issues that has arisen as a result of this matter.
We will investigate and contact you to assist resolve your query.
^NZ
We will investigate and contact you to assist resolve your query.
^NZ