CELL C COMPLAINT _ POOR CUSTOMER SERVICE

Struggling 4 months now to get proof of cancelation on my Cell C account. Due to no proper communication on statements I paid to much to settle my account. I was informed I am in credit and now that I am trying to refund it, they won't refund me due to not being able to take calls even tho I informed them numerous time I am currently reciding in dubai and it's physically impossible to receive calls or to make calls. They even refuse to talk to my Parents whom I put in charge of my affairs while I'm out of the country.

They keep sending me in circles when I try to log a complaint to get proper assistance.