JS
Jabu S
1 reviews | Active since Aug 2009
23 Feb 2024, 12:53
Cell C Complaint not resolved
Logged an ID theft/***** when a contract was taken on my details at Cell C. Its now a year later and no feedback and contract is still active on my name. Went to Cell C show and they verified that it was not me who took the contract. Reported to ***** department and nothing was done.
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Replies (1)
Cell C's replyOfficial
23 Feb 2024, 13:00Dear Jabu Shumeni,
Thank you for bringing this to our attention.
We sincerely apologize for the distress and unpleasant experience. Please send us an affidavit stating that you have never app**** for a contract with Cell C and include a copy of your ID and your bank statement to ***. Our ***** department will investigate the matter and close the account. Kindly use "HP:Jabu Shumeni ***" as your subject line.
Regards,
Cell C | GN
Thank you for bringing this to our attention.
We sincerely apologize for the distress and unpleasant experience. Please send us an affidavit stating that you have never app**** for a contract with Cell C and include a copy of your ID and your bank statement to ***. Our ***** department will investigate the matter and close the account. Kindly use "HP:Jabu Shumeni ***" as your subject line.
Regards,
Cell C | GN
Best regards,
Cell C's reply23 Feb 2024, 13:00
Official
Dear Jabu Shumeni,
Thank you for bringing this to our attention.
We sincerely apologize for the distress and unpleasant experience. Please send us an affidavit stating that you have never app**** for a contract with Cell C and include a copy of your ID and your bank statement to ***. Our ***** department will investigate the matter and close the account. Kindly use "HP:Jabu Shumeni ***" as your subject line.
Regards,
Cell C | GN
Thank you for bringing this to our attention.
We sincerely apologize for the distress and unpleasant experience. Please send us an affidavit stating that you have never app**** for a contract with Cell C and include a copy of your ID and your bank statement to ***. Our ***** department will investigate the matter and close the account. Kindly use "HP:Jabu Shumeni ***" as your subject line.
Regards,
Cell C | GN
Best regards,