Cell C Complaint

Good day

I went into the Waterfront cell store on Sunday the 9th of August 2020. I got a new contract for the Samsung Galaxy A30s which will only kick in January 2021.

The store manager, Melanie Christian said that I can purchase a pouch for R200.00 which is a very good quality she explained. They couldn’t give me the cellphone immediately and said they need to wait for the safe to open. I said I have to go to a few stores and will be back.

On arrival she already fitted the pouch and didn’t open the box in front of me nor did she took off the plastic cover from the phone as this was already done. When she gave me the box there was already a pouch in, I still told my husband so I don’t have to buy the one she offered and she said but she already fitted the pouch so we bought it.

Complaint: 1. The box was open without me being present. 2. On arrival at home, my children advised me that the pouch is not for the Samsung A30s as it covers my flash at the back of the phone, which means I will have to take off the cover to take a photo. 3. I didn’t get a receipt of the pouch purchased, but I have an SMS as proof. 4. I also didn’t get any paperwork for my new contract and she said she will email me the paperwork. No email received. 5. I would like a refund of R200.00 for the wrong pouch provided and a new phone which someone can open and take off the seal in front of me.

Please let me know once all the arrangements have been made to collect my money and a new phone.

Please treat this matter as urgent.

My contact number *** (after 4pm_ During office hours 8 – 4 pm please phone ***

Thank you

Kind regards