CELL C COMPLAINT

Dear Sir , Madam Trust you are well. I write to you with great disappointment and unhappiness as I have been harassed by the CELL C consultants and now SSD whom they have handed my account to. Here is my summary history account with CELL C 1. I purchased a Cell Phone for my son who turned 21, sometime in Feb 2020 over 24 Months 2. My first instalment was deducted on the 23 March 2020 3. I made payments as shown on my bank statement attached , 12 consecutive monthly payments , never missed an instalment 4. I called CELL C Call Centre on the 18th of March 2020 for a full and final settlement balance and was provided with the sum of R 8170.00 5. I made a full and final settlement payment of R8170.00 on the 23rd March 2021 6. The account was paid within 13 Months , yet the contract was taken over 24 months’ , Total Paid R 19 311.45 7. I called CELL C on the 30th Thursday 2021 and advised the consultant that my account was paid up , to close my account and send me a PAID UP LETTER 8. The consultant confirmed the payment was reflecting as I bank with Nedbank and Cell C with Nedbank , resulting in the payment reflecting immediately 9. I made several calls and sent hundreds of emails, consultants extremely rude and disrespectful and advised that they will forward me a paid up letter and to close my account, however that never happened. 10. The only emails response I received was an auto reply that my account is being investigated. 11. CELL C has now handed me to SSD Debt Collectors and listed me that my account with them is in ARREARS which has affected my CREDIT SCORE. They now confirm I owe about R4500. I have always maintained a very excellent CREDIT SCORE 12. I have a clean credit score until CELL C has tarnished my name , and I am unable to even increase my CREDIT CARD ACCOUNT due to this 13. Many months later CELL C, started deducting monies from my account which I reversed, they just continue to debit me for thousands and I continued to reverse , now they hand me over 14. I called them again and sent emails again no response via email or telephonically. 15. I have seen many bad reviews for CELL C, the same situation and experience and query as mine, with NO RESOLUTION. It appears many clients pay their accounts and months later their accounts are being debited again , due to the contract not being cancelled on their system , and this is purely due to their lack of training their staff and negligence. If this is the way CELL C is attempting to **** money from their clients is appalling resulting in an endless nightmare for their clients.

I am requesting I be sent a PAID UP LETTER and my name cleared from all CREDIT BUREAU’S and confirmation letter that they have cleared my name. I have attached all my correspondence and seeking your urgent assistance would be so very appreciated.