Cell C complaint

<p>I’m very disappointed at the service levels I received at one of your outlets/branch (Cell C Westville Pavilion) I sent my phone in for repairs in May 2016 and we are in August now and to my surprise I haven’t received my phone and not even a feedback/update text “atleast” to advise on the progress of the incident. I had to do a follow up myself after a month and spoke to the store manager who then advised that they cannot trace/track my phone and apparently the consultant that assisted me on that day I took it in doesn’t work there anymore. He advised that they’ll investigate and come back to me but I haven’t received feedback and while all of this is happening I’m paying for a contract monthly via debit order of a phone which I do not have and the service provider doesn’t know the whereabouts of it.</p> <p> </p> <p>I need answers on this matter urgently as I’ve been patient enough. I need someone to look into this and I need answers and need a functioning phone ASAP</p>