1 reviews | Active since Aug 2016
cell c complaint
<p>I’m very disappointed at the service levels I received at one of your outlets/branch (Cell C Westville Pavilion)</p> <p>I sent my phone in for repairs in May 2016 and we are in August now and to my surprise I haven’t received my phone and not even a feedback/update text “atleast” to advise on the progress of the incident. I had to do a follow up myself after a month and spoke to the store manager who then advised that they cannot trace/track my phone and apparently the consultant that assisted me on that day I took it in doesn’t work there anymore.</p> <p>He advised that they’ll investigate and come back to me but I haven’t received feedback and while all of this is happening I’m paying for a contract monthly via debit order of a phone which I do not have and the service provider doesn’t know the whereabouts of it.</p> <p> </p> <p>I need answers on this matter urgently as I’ve been patient enough.</p> <p>I need someone to look into this and I need answers and need a functioning phone ASAP.</p> <p> </p>
We acknowledge receipt of the above complaint and will ensure that it is looked into and feedback will be provided. Do expect communication from one of our team members during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
We acknowledge receipt of the above complaint and will ensure that it is looked into and feedback will be provided. Do expect communication from one of our team members during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Theodorah has been in contact with you to assist with this matter. She advised that she will investigate this matter and revert with feedback.
Regards
Cell C | PN
Best regards,
Theodorah has been in contact with you to assist with this matter. She advised that she will investigate this matter and revert with feedback.
Regards
Cell C | PN
Best regards,
Good day
Theodorah was in contact with me a month ago and thank you for that, but ever since i have not received any further feedback regrading my phone being repaired or not and i was promised to be reimbursed with my premium from the month of May and its been 4 month already and i still dont have my phone with me, im really not happy abouth this service im getting from you, ive been patient enough with this, i really need and urgent reply.
Good day
Theodorah was in contact with me a month ago and thank you for that, but ever since i have not received any further feedback regrading my phone being repaired or not and i was promised to be reimbursed with my premium from the month of May and its been 4 month already and i still dont have my phone with me, im really not happy abouth this service im getting from you, ive been patient enough with this, i really need and urgent reply.
Thank you for posting to us.
A follow up request has been sent to Theodorah and feedback will be provided. Do expect communication.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Thank you for posting to us.
A follow up request has been sent to Theodorah and feedback will be provided. Do expect communication.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Good day
I have not received any feedback till today, please advise urgently.
Thanks
Good day
I have not received any feedback till today, please advise urgently.
Thanks
Cell C
Good day
It saddens me to type this email again to your organisation
When I sent my complaint in August had assumed that this will be treated with priority and it’s October and you’re still requesting me to send stuff through to your branch in Westville. It’s been 5 months now and I don’t have my phone.
Your level of service is shocking really.
Kindly do me a favor and cancel this contract, the payments I’ve been paying with no phone or i request for a new handset by the end of this week.
I don’t think I have the energy to deal with your company anymore as you’ve failed to deliver, I wouldn’t want to take this up to the Ombudsman too.
I required urgent attention on this matter.
Cell C
Good day
It saddens me to type this email again to your organisation
When I sent my complaint in August had assumed that this will be treated with priority and it’s October and you’re still requesting me to send stuff through to your branch in Westville. It’s been 5 months now and I don’t have my phone.
Your level of service is shocking really.
Kindly do me a favor and cancel this contract, the payments I’ve been paying with no phone or i request for a new handset by the end of this week.
I don’t think I have the energy to deal with your company anymore as you’ve failed to deliver, I wouldn’t want to take this up to the Ombudsman too.
I required urgent attention on this matter.
Good day
It's almost the end of the week and i still have not received any feedback from my previous post.
please attend to this urgently.
Good day
It's almost the end of the week and i still have not received any feedback from my previous post.
please attend to this urgently.