Cell C Complaint

Hello Peter.

Please help me I have two issues with Cell C.

My 1st issue: I have two contracts with Cell C and my debit order date is the 27th of every month so in December Cell C debited my account on the 15th (without my permission) because we had not agreed on that date they didn't get any funds.

My 2nd issue: I bought R100 airtime because I wanted to convert it to data. When I called in for them to help me that's when I found out that I am owing for December therefore the airtime cannot be converted for me. I arranged for the debit order to go off the following day (the 05th of January 2019) just for that month so December can be covered.

I then saved my airtime and used the free data that I got my airtime went from R100 - R99 I thought okay that's strange but it's fine. So I used the internet and when I saw that I was almost out of data I switched the internet off. I was left with 4MB but when I checked the airtime it was R0.00 so my question is why would Cell C take my airtime if I still had data left on my phone?

I have called in three times already and every time I call I am told that my issue was not loaded on the system and promised 24-48 hours turnaround time.

Again yesterday (19 January 2019) I called in again and was told that the complaints were not loaded on the system again I was promised 24-48 hours turnaround time for feedback. I was told more bad news that R770 was taken from my account on the 15th of this month (without my approval) my concern is that I didn't have any money on the 15th so again I will be charged another penalty fee.

Please help me Hello Peter.