MQ
Mhlobo Q

1 reviews | Active since Jun 2016

21 Jun 2016, 15:17

Cell c complaint

<p>I'm super irritated by my cellular network provider, cell c. I loaded data on Sunday,19th and all of a sudden it's finished by Tuesday,21st. I explained I don't stream via my phone and that the random visits to Instagram and Internet searching including Using my emails wouldn't deplete my data that soon .</p> <p> </p> <p>I was painfully informed that I need to relodge this complaint month end because that's the only way they can check what happen. I had to explain to the lady who assisted me that I am complaining now and want a response - why am I the one who needs to call AGAIN when I am lodging a complaint& want them to investigate it!</p> <p> </p> <p>No one could help me at all regarding the fact my data has somehow vanished without explanation.</p> <p> </p> <p>I am highly disappointed in their process regarding data & want an explanation now because if this is the case then I think I'm going to look at my options going forward.</p> <p> </p> <p> </p>

0
Replies (2)
Cell C
Cell C's reply22 Jun 2016, 06:32
Official

We are in receipt of your complaint and apologise for the inconvenience caused. One of our consultants will contact you and provide clarity regarding this matter.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply22 Jun 2016, 06:33
Official

Hi Mhlobo

Can you please provide us with your contact numbers?

Regards

Cell C | PN

Best regards,