Cell C complaint

I am writing this review because I am completely appalled at the service or lack of service that I have received from Cell C. I was approached by a Cell C call Centre agent to apply for an upgrade. Instead what had happened was that Cell C added an additional line. I was given 2 Samsung A31s of which I retuned the additional Sumsang A31and received a waybill number which Cell C confirmed receipt but to date I have continuously been billed for the additional device. I was instructed to send emails to the complaints and ***** division. I proceeded in sending them lengthy emails inclusive of a 2 page affidavit and my waybill number but to date have not heard a peep from Cell C. To my utter horror, Cell C has **********ly added contracts to my name and billed me a total of R5000 on the 15/06/2021 while I am sitting with a simple Samsung A31. In a complete panic, I called the C Cell call Centre on 15/06/2021 just before 8 am and insisted on speaking to a manager after waiting for almost a half hour, I explained my situation to Sandile Umede who denied that the R5000 was taken from by banking account by Cell C and I responded by telling him that I will be visiting a Cell C branch to create a raucous and his response was" Do want you want to" Again in a mad panic I frantically waited for my bank to open and the consultant at the bank confirmed that the R5000 was taken from my banking account by Cell C, I proceeded to draw a statement and went to the Cell C branch and the consultant also confirmed that the monies was taken from Cell C despite Mr Umede's claim that no monies was taken from Cell C. I am completely and utterly frustrated and as a last resort, I again called Cell C this afternoon to confirm whether ***** and complaints cases are being attended to as I have not received any feedback and she confirmed that my cases numbers: *** and *** not sure which is the pertinent case number, but have been informed that the case/s have been closed without being attended. I do not want to continue doing business with Cell C because their lack of professionalism and suspicious activities have left me with an Image that they are most likely the worst Telecommunication in South Africa.