1 reviews | Active since May 2015
CELL C complain
The complain is about Cell C in Randfontien in Village Square. It's sad that it's not everyone that can't talk to clients but if you work for a company, you represent the company and therefore everyone needs to be blamed. I was there but the disrespect my mother experienced at the store was utter nonsense and I won't just leave it. I want to complain about 'Bakang' from Cell C in village Square Randfontien about people always complaining about her and nothing is being done about it. My mother went in to the store to enquire about a simple quiry she had and needed assistance but she walked out crying about the service she received, the consultant didn't give her a chance to explain and was rude towards her. It's irritating and annoying that you are kilos away from home and you get a call from a mother crying and not knowing what to do about one individual who decided to be rude about people that help pay her salary. I want this complain to be resolved, my mother and me to be called and consultant to be dealt with.
We apologize for the manner in which this matter was handled and for the inconvenience caused. This is not the norm or standard of service we want for our customers.
We have escalated this to the Regional Manager for the Village Square store to be dealt with. Do expect communication soon.
Regards
DA
We apologize for the manner in which this matter was handled and for the inconvenience caused. This is not the norm or standard of service we want for our customers.
We have escalated this to the Regional Manager for the Village Square store to be dealt with. Do expect communication soon.
Regards
DA
