Cell C Company with poorest Customer Service ever

Once again Second month in a row I am lodging a complaint against Cell C. I lodged a complaint last month and still Cell Have not came back to me. I want to migrate my account. Nobody in Cell can assist. Every person I speak have a different story. Now today's new excuse is they are waiting for my first payment. What payment, what 1st payments as I have been with them for almost 10 years. The last consultant (Lerato Marole) I spoke to in Customer care said she cant assist and can not even transfer me to a different department. My ID number is *** and the cell number in question is ***. I have a million case numbers... the last two is *** and ***. As my contracts expire with Cell C I will not renew it.... I will rather move to Vodacom