Cell C Compaint

I am writing this with deep frustration.. We cancelled our Cell C internet contract in November 2020, to this day they are still taking off money from our bank account. I have phoned every couple of weeks since November and have numerous reference numbers which are : *** when I was told that the case would be escalated and I would be contacted within 2-3 days as the calls are recorded and they would need to listen to the recordings. I phoned 5 days later and spoke to a very rude lady called Bridgette who informed me that it it not 2-3 days it is 24-48 working hours. *** the case was escalated again on the 8th of January and I was assured that I would be reimbursed and that it definitely would be cancelled and will not be deducted again... *** I have now been told the contract will only be cancelled in march as they did not have a contact number to phone and tell us that it would be cancelled, all contact numbers were given. They assure me I will be contacted in 2 working days. We will never deal with Cell C again, and I would advise anyone else to be very wary