AC
Andries C
1 reviews | Active since Dec 2020
03 Dec 2020, 09:03
Cell C committed *****.
In Oct 2020, Cell C deducted an amount from my bank account. When I tried to contact their call center, i got stuck in the automated selections in their PABX. i immediately reversed the DT at my bank. At the end of November they again deducted a double premium from my bank account. This time, i went to a Cell C store to find out what this was for. I was informed that I took a contract and cell phone from Cell C in September 2020 - which I never did. I was forced to get an affidavit from the police and bank statements from my bank to submit to Cell C so they can investigate the issue. Again I had to reverse the DT order and ask the bank to cancel the DT order. This is clearly their mistake and it is costing me time and effort to to now proof to them that I am not at fault. Then there is still the issue of the bank charges I had to pay to reverse the DT orders. How easy is it for a Cell C employee to commit ***** and then the responsibility lies with the victim to proof his/her innocence.
Helpful (0)
Replies (2)0
Replies (2)
Cell C's replyOfficial
03 Dec 2020, 09:28Good day Andries Coetzee
Thank you for contacting Cell C.
We regret to hear about this unfortunate circumstance.
We will make contact with you to provide assistance.
Regards
^MP
Thank you for contacting Cell C.
We regret to hear about this unfortunate circumstance.
We will make contact with you to provide assistance.
Regards
^MP
Best regards,
Cell C's reply03 Dec 2020, 09:28
Official
Good day Andries Coetzee
Thank you for contacting Cell C.
We regret to hear about this unfortunate circumstance.
We will make contact with you to provide assistance.
Regards
^MP
Thank you for contacting Cell C.
We regret to hear about this unfortunate circumstance.
We will make contact with you to provide assistance.
Regards
^MP
Best regards,
AC
Andries C's updateReviewer Update
07 Dec 2020, 12:25Till this day, I've have no contact from Cell C. The branch confirmed that they will include me in the emails to HO when reporting the issue. This past Saturday, I went to the branch to get an update on the status of this issue. They could not provide me any prove the issue was reported, neither could they provide me copies of the documents I submitted for this case. I responded to an email from a ***** Analyst, but still no one contacted me. The main issues is that Cell C is aware this this happens. The lady at the store even confessed that they are aware that this is happening. Why is it so easy for someone to be able to initiate a DT order on your account and then you have to run around and supply affidavits and bank statements to start the investigation.....after all this, they still do not keep you in the loop or supply a status update. SHOCKING!
AC
Andries C's update07 Dec 2020, 12:25
Reviewer Update
Till this day, I've have no contact from Cell C. The branch confirmed that they will include me in the emails to HO when reporting the issue. This past Saturday, I went to the branch to get an update on the status of this issue. They could not provide me any prove the issue was reported, neither could they provide me copies of the documents I submitted for this case. I responded to an email from a ***** Analyst, but still no one contacted me. The main issues is that Cell C is aware this this happens. The lady at the store even confessed that they are aware that this is happening. Why is it so easy for someone to be able to initiate a DT order on your account and then you have to run around and supply affidavits and bank statements to start the investigation.....after all this, they still do not keep you in the loop or supply a status update. SHOCKING!