MS
Michael S

1 reviews | Active since Mar 2013

22 May 2015, 16:04

Cell C commits *****

After receiving my statement dated 31 May 2015, I noticed I was being charged for Get It. When taking out a new contract in March this year, I did not renew this subscription as I didn't use it. Then I received a sms saying it had been re-subscribed. The next day I went to La Lucia Mall Cell C and the saw gentleman who had helped me with my new contract, and he unsubscribed me again. So on seeing this charge on the statement I emailed Cell C on 15/5/2015, who sent an automated response but did not contact me until I sent a second email on 22 May. The call I took advised me that Get It had not been advised that I had unsubscribed (which is Cell C's problem, not mine), and that they needed 30 day's notice. I re-iterate I did not ask for Get It on my new contract, so charging me for it is *****!

0
Replies (1)
Cell C
Cell C's reply22 May 2015, 16:07
Official
Hello BrunoBear,

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.

Do expect communication soon.

Regards
Cell C | PN

Best regards,