KH
Kelly H
1 reviews | Active since Apr 2026
01 Apr 2026, 11:01
Cell C- Collections Department a joke!
I am deeply frustrated with the lack of service from Cell C. I received confirmation on the 2nd of Feb 2026 to confirm my number had been migrated to prepaid and that Feb would be the last bill.
SInce then they have attempted to continually debit my account that is inactive for the Feb bill which I paid and sent proof of to their proof of payment email address on the 26th of March 2026. I never received any acknowledgement of this either.
Last night they tried to debit my account AGAIN after numerous emails and calls tothem to have this debit order mandate cancelled.
I was pushed from pillar to post for almost two hours today and still have no resolution. customer service stated they cannot help and it is the collections department that must assist. The one and only time I was able to get through to the collections department, they said they cannot help and it is customer service who must assist.
Cell C have cost me approx R2000 in bank charges fortheir incompetance to resolve this matter.
How do I resolve this if I can never get through to anyone who will ACTUALLY BE ABLE TO ASSIST!
Helpful (0)
Replies (7)0
Replies (7)
Cell C's replyOfficial
01 Apr 2026, 11:09Dear Kelly H,
Thank you for reaching out to us.
We sincerely apologise for the frustration and inconvenience this situation has caused 😔. We completely understand how stressful repeated debits and conflicting information can be, especially with the bank charges you’ve incurred.
One of our support team members will reach out to you directly to assist further and ensure this matter is resolved as quickly as possible.
We truly appreciate your patience and understanding, and we are committed to making this right 💙
Regards,
Cell C | ZM
Thank you for reaching out to us.
We sincerely apologise for the frustration and inconvenience this situation has caused 😔. We completely understand how stressful repeated debits and conflicting information can be, especially with the bank charges you’ve incurred.
One of our support team members will reach out to you directly to assist further and ensure this matter is resolved as quickly as possible.
We truly appreciate your patience and understanding, and we are committed to making this right 💙
Regards,
Cell C | ZM
Cell C's reply01 Apr 2026, 11:09
Official
Dear Kelly H,
Thank you for reaching out to us.
We sincerely apologise for the frustration and inconvenience this situation has caused 😔. We completely understand how stressful repeated debits and conflicting information can be, especially with the bank charges you’ve incurred.
One of our support team members will reach out to you directly to assist further and ensure this matter is resolved as quickly as possible.
We truly appreciate your patience and understanding, and we are committed to making this right 💙
Regards,
Cell C | ZM
Thank you for reaching out to us.
We sincerely apologise for the frustration and inconvenience this situation has caused 😔. We completely understand how stressful repeated debits and conflicting information can be, especially with the bank charges you’ve incurred.
One of our support team members will reach out to you directly to assist further and ensure this matter is resolved as quickly as possible.
We truly appreciate your patience and understanding, and we are committed to making this right 💙
Regards,
Cell C | ZM
KH
Kelly H's updateReviewer Update
07 Apr 2026, 07:26Good Morning Cell C.
Yes your support team did reach out and assured me that this would be resolved.
I made payment as promised of the R70 that was magically outstanding and sent proof of payment.
After assurances of this being resolved and that no more debit order attempts would be made on my account, what do you know.. A debit order attempt was YET AGAIN made on my account over this past weekend after I had sent proof of payment ofthe damn R70 a few days prior.
What is actually wrong with Cell C!
I am so disgusted at this whole situation and your company.
Yes your support team did reach out and assured me that this would be resolved.
I made payment as promised of the R70 that was magically outstanding and sent proof of payment.
After assurances of this being resolved and that no more debit order attempts would be made on my account, what do you know.. A debit order attempt was YET AGAIN made on my account over this past weekend after I had sent proof of payment ofthe damn R70 a few days prior.
What is actually wrong with Cell C!
I am so disgusted at this whole situation and your company.
KH
Kelly H's update07 Apr 2026, 07:26
Reviewer Update
Good Morning Cell C.
Yes your support team did reach out and assured me that this would be resolved.
I made payment as promised of the R70 that was magically outstanding and sent proof of payment.
After assurances of this being resolved and that no more debit order attempts would be made on my account, what do you know.. A debit order attempt was YET AGAIN made on my account over this past weekend after I had sent proof of payment ofthe damn R70 a few days prior.
What is actually wrong with Cell C!
I am so disgusted at this whole situation and your company.
Yes your support team did reach out and assured me that this would be resolved.
I made payment as promised of the R70 that was magically outstanding and sent proof of payment.
After assurances of this being resolved and that no more debit order attempts would be made on my account, what do you know.. A debit order attempt was YET AGAIN made on my account over this past weekend after I had sent proof of payment ofthe damn R70 a few days prior.
What is actually wrong with Cell C!
I am so disgusted at this whole situation and your company.
KH
Kelly H's updateReviewer Update
07 Apr 2026, 07:58This is completely unacceptable. I want written confirmation today that my account is paid up and all debit order mandates are cancelled.
KH
Kelly H's update07 Apr 2026, 07:58
Reviewer Update
This is completely unacceptable. I want written confirmation today that my account is paid up and all debit order mandates are cancelled.
KH
Kelly H's updateReviewer Update
07 Apr 2026, 08:03I have now also obtained an April Statement whereby you guys are saying I now owe R510 AFTER my March Billing showed R70.
Cell C will clear these amounts as my account is prepaid as of 2/2/2026 and I was informed that the balance was only R70 as pe my conversations last week!
All other unpaid debit order fees will not be paid as I had communicated previously that the debit roders should be stopped!
Cell C will clear these amounts as my account is prepaid as of 2/2/2026 and I was informed that the balance was only R70 as pe my conversations last week!
All other unpaid debit order fees will not be paid as I had communicated previously that the debit roders should be stopped!
KH
Kelly H's update07 Apr 2026, 08:03
Reviewer Update
I have now also obtained an April Statement whereby you guys are saying I now owe R510 AFTER my March Billing showed R70.
Cell C will clear these amounts as my account is prepaid as of 2/2/2026 and I was informed that the balance was only R70 as pe my conversations last week!
All other unpaid debit order fees will not be paid as I had communicated previously that the debit roders should be stopped!
Cell C will clear these amounts as my account is prepaid as of 2/2/2026 and I was informed that the balance was only R70 as pe my conversations last week!
All other unpaid debit order fees will not be paid as I had communicated previously that the debit roders should be stopped!
KH
Kelly H's updateReviewer Update
07 Apr 2026, 08:18There will be no further payments made to Cell C by me as it was confirmed last week that the R70 was the only balance remaining which I immediately paid!
Any further debit order attempts are not authorised!
Any further debit order attempts are not authorised!
KH
Kelly H's update07 Apr 2026, 08:18
Reviewer Update
There will be no further payments made to Cell C by me as it was confirmed last week that the R70 was the only balance remaining which I immediately paid!
Any further debit order attempts are not authorised!
Any further debit order attempts are not authorised!
KH
Kelly H's updateReviewer Update
07 Apr 2026, 08:31Again you are not hearing what I am saying. As per the ONLY remaining balance which was confirmed as R70 last week and as per the March statement which also reflected the R70 which I paid.
There will be no furher account balances or other charges by Cell C to appear on the account. It is a prepaid damn account as of beginning of February and is now sitting at R510 from last week to this week!
Cell C needs to do better!
There will be no furher account balances or other charges by Cell C to appear on the account. It is a prepaid damn account as of beginning of February and is now sitting at R510 from last week to this week!
Cell C needs to do better!
KH
Kelly H's update07 Apr 2026, 08:31
Reviewer Update
Again you are not hearing what I am saying. As per the ONLY remaining balance which was confirmed as R70 last week and as per the March statement which also reflected the R70 which I paid.
There will be no furher account balances or other charges by Cell C to appear on the account. It is a prepaid damn account as of beginning of February and is now sitting at R510 from last week to this week!
Cell C needs to do better!
There will be no furher account balances or other charges by Cell C to appear on the account. It is a prepaid damn account as of beginning of February and is now sitting at R510 from last week to this week!
Cell C needs to do better!
KH
Kelly H's updateReviewer Update
07 Apr 2026, 14:49SO now apparently there is R213 outstanding over and above the confirmed balance last week of R70 which was supposedly the only balance due.
Cell C need to get their act together as no one is able to provide any CONCRETE feedback of my account.
Not one more cent will be paid across to Cell C!
After my bill in Feb this account was meant to be cleared.
Now there is yet again MORE owed to you people.
NO DEBIT ORDERS ARE AUTHORISED!
Cell C need to get their act together as no one is able to provide any CONCRETE feedback of my account.
Not one more cent will be paid across to Cell C!
After my bill in Feb this account was meant to be cleared.
Now there is yet again MORE owed to you people.
NO DEBIT ORDERS ARE AUTHORISED!
KH
Kelly H's update07 Apr 2026, 14:49
Reviewer Update
SO now apparently there is R213 outstanding over and above the confirmed balance last week of R70 which was supposedly the only balance due.
Cell C need to get their act together as no one is able to provide any CONCRETE feedback of my account.
Not one more cent will be paid across to Cell C!
After my bill in Feb this account was meant to be cleared.
Now there is yet again MORE owed to you people.
NO DEBIT ORDERS ARE AUTHORISED!
Cell C need to get their act together as no one is able to provide any CONCRETE feedback of my account.
Not one more cent will be paid across to Cell C!
After my bill in Feb this account was meant to be cleared.
Now there is yet again MORE owed to you people.
NO DEBIT ORDERS ARE AUTHORISED!