Cell C collecting *****elent money through Paid Up Letters

Subject: RE: Cell C Customer Care Case Number: ***

Case Logged: 27 September 2021

It's been 3 months now. I am sick and tired of Cell C providing me with inconsistent and inaccurate information. Can I perhaps request the transcripts of the recorded calls that I have had with them over the past few months?

Firstly, I was informed that I have R6000 outstanding on an account that I have closed 3 years ago. Then after approaching Hello Peter for the first time, Mpumi (who is not allowed to provide her last name or staff number) from Cell C debt Collection department phones me late on a Friday afternoon and state that I have nothing outstanding and that the paid up letter has been sent to the wrong email address. She promises that she will fix this Monday morning and I will have the paid-up letter by the latest 14:00 Monday.

Today, 3 weeks down the line, here I am still waiting for my letter from Mpumi only to be informed once again that now I have R2999 outstanding and that I should email ***

This is ridiculous and as a result, I would never in my life again take a phone contract with Cell C. On my way to the nearest branch to escalate the matter, collect the transcripts, and proceed with legal action.

There is a price to be paid for incompetence.