Cell C clueless

I have 2 contract sims with Cell C. I kept the 1 sim in my handbag and always swopped sim cards if needed. I then lost the 1 SIM. Due to Sim being out of service for more than 3 months Cell C customer service centre advised I need to go to my nearest Cell C store to do a sim swop. I explained our Cell C store closed down and the nearest store is about 180km away from me. The rententions centre phoned me to ask if I would like to upgrade my Sim and I explained I lost the sim and unable to do a sim swop. The agent advised the call centre can help me so I said in that case let me renew. Well offcourse the customer service centre still couldnt do my sim swop. I phoned the agent and said well he needs to reverse the upgrade and cancel that number as It will cost more to drive to the nearest store than a 150 bux contract sim. Agent said oh Cell C will pay my fuel so I can do a sim swop. I said ok. Next day same agent phoned me and said his team leader will definitely call me and will do sim swop..oh so now because you offered to pay for fuel all of sudden a sim swop can be done. 2 weeks gone by no phone call..I logged another request to the customer service email. A lady by the name of Patricia phoned me and said she doesnt know where the agent gets his info that fuel will be paid to me. Not possible. So I said cancel my contract as simple as that. Then Patricia said why dont we do a number change. I said thats what I tried but the call centre insisted that I needed to still do sim swop for the lost number before I can do a number change. Patricia advised its not the case. She will assist me to do a number change. I gave my Cell C pay as you go number to her in order for the lost sim benefits to be ported to my pay as you go number that will be the contract number. Well guess what happened??? I noticed my pay as you go that is supposedly ported is off. I dial a number to another phone to test and will you ever the lost sim number is now working and my pay as you switched off. I use my pay as you go number for my banking and everything. I logged a new case ref ***3 for cell C to rectify this. The agent says it will take 7 days for it to be rectified. Really???? Terrible indeed.