MK
Monica K
1 reviews | Active since May 2013
25 Apr 2024, 14:54
Cell C closed contract but still trying to get payment from a non existing customer
Case number *** - Acknowledged contract cancelation on the 04th October 2022; 09H53am was received from Cell C ***. 06 October 2022 - Payment and Proof of payment to settle the requested outstanding closing amount was sent to ***, as was the instructions on the acknowledgement email dated 04 October 2022; 09H53am.
10 April 2024 - constant threat calls have been made through Cell C for so-called outstanding settlement. When this has been telephonically queried, Reference number ***, Accounts department has no records of a customer called Peter Schneider. Spam calls continued and once again a query was made, reference number *** and contracts department said they never closed the contract.
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Replies (4)MK
Monica K's updateReviewer Update
27 Apr 2024, 21:50Cell C contacted to say that they never received the cancelation payment. After providing written proof, Cell C all of a sudden "found" proof of payment. They again made contact and said there's no proof settlement of cancelation went through to retentions department. Once again written proof was provided. Now Cell C is saying "we only accept phone call cancelations".
Uhm why do you have written correspondence departments who request written proofs to be emailed to them yet you consider this written correspondence department not legal binding.... Please get your legal facts straight, admit you are *********** and leave the 81 year old man alone!
Uhm why do you have written correspondence departments who request written proofs to be emailed to them yet you consider this written correspondence department not legal binding.... Please get your legal facts straight, admit you are *********** and leave the 81 year old man alone!
MK
Monica K's update27 Apr 2024, 21:50
Reviewer Update
Cell C contacted to say that they never received the cancelation payment. After providing written proof, Cell C all of a sudden "found" proof of payment. They again made contact and said there's no proof settlement of cancelation went through to retentions department. Once again written proof was provided. Now Cell C is saying "we only accept phone call cancelations".
Uhm why do you have written correspondence departments who request written proofs to be emailed to them yet you consider this written correspondence department not legal binding.... Please get your legal facts straight, admit you are *********** and leave the 81 year old man alone!
Uhm why do you have written correspondence departments who request written proofs to be emailed to them yet you consider this written correspondence department not legal binding.... Please get your legal facts straight, admit you are *********** and leave the 81 year old man alone!
Cell C's replyOfficial
28 Apr 2024, 07:48Dear Monica Kyzer
We're truly sorry for the frustration and inconvenience you've experienced with this issue. We understand your concerns and want to help resolve this matter for you.
It's important to clarify that our written correspondence departments are indeed intended for communication and documentation purposes, and we apologize for any confusion regarding the acceptance of proof of payment for cancelations.
To address your specific case, we will escalate this matter to ensure it receives proper attention and resolution.
Regards,
Cell C | TM
We're truly sorry for the frustration and inconvenience you've experienced with this issue. We understand your concerns and want to help resolve this matter for you.
It's important to clarify that our written correspondence departments are indeed intended for communication and documentation purposes, and we apologize for any confusion regarding the acceptance of proof of payment for cancelations.
To address your specific case, we will escalate this matter to ensure it receives proper attention and resolution.
Regards,
Cell C | TM
Cell C's reply28 Apr 2024, 07:48
Official
Dear Monica Kyzer
We're truly sorry for the frustration and inconvenience you've experienced with this issue. We understand your concerns and want to help resolve this matter for you.
It's important to clarify that our written correspondence departments are indeed intended for communication and documentation purposes, and we apologize for any confusion regarding the acceptance of proof of payment for cancelations.
To address your specific case, we will escalate this matter to ensure it receives proper attention and resolution.
Regards,
Cell C | TM
We're truly sorry for the frustration and inconvenience you've experienced with this issue. We understand your concerns and want to help resolve this matter for you.
It's important to clarify that our written correspondence departments are indeed intended for communication and documentation purposes, and we apologize for any confusion regarding the acceptance of proof of payment for cancelations.
To address your specific case, we will escalate this matter to ensure it receives proper attention and resolution.
Regards,
Cell C | TM
MK
Monica K's updateReviewer Update
29 Apr 2024, 18:49We've received 4 phone calls from Cell C, repeating the same words, "We only accept phone call cancelations", as a broken record and not acknowledging their mistake nor apologizing for their poor service. Failing to agree to resolve this matter and drop the call while I was still speaking, we hereby make public notice that we addressed this matter and Cell C refused to write off their own mistakes. We will no longer accept your theft calls and as was written and delivered to your written correspondence team, on the 20th of October 2022(last written correspondence), this contract was paid, dispatched to retentions and closed. Cell C acknowledged that the contract number was not in use since the date of written cancelation. Should future attempted calls be made, legal action will be taken.
MK
Monica K's update29 Apr 2024, 18:49
Reviewer Update
We've received 4 phone calls from Cell C, repeating the same words, "We only accept phone call cancelations", as a broken record and not acknowledging their mistake nor apologizing for their poor service. Failing to agree to resolve this matter and drop the call while I was still speaking, we hereby make public notice that we addressed this matter and Cell C refused to write off their own mistakes. We will no longer accept your theft calls and as was written and delivered to your written correspondence team, on the 20th of October 2022(last written correspondence), this contract was paid, dispatched to retentions and closed. Cell C acknowledged that the contract number was not in use since the date of written cancelation. Should future attempted calls be made, legal action will be taken.
MK
Monica K's updateReviewer Update
29 Apr 2024, 19:15Be very careful of lies Nancy, before we consulted, you had to ask your non existing customer security questions over the speaker in order for us to proceed. Your rules, not mine.
MK
Monica K's update29 Apr 2024, 19:15
Reviewer Update
Be very careful of lies Nancy, before we consulted, you had to ask your non existing customer security questions over the speaker in order for us to proceed. Your rules, not mine.