Cell C client liason Percy Fulane empty promises and no feedback on rebate for October and November Subscriptions.

In September Percy Fulane took over the case I submitted to the ombudsman for the billing issue that was costing me to get fixed. Since Septemeber Percy Fulane had said it would be fixed and I'd be cleared well after a whole lot of emails and follow ups done and another email sent to Cell C CEO only then was the matter resolved and for the inconvenience cause Percy fulane advised that I reverse the debit order for October and that Cell C would pay for it and that in Novemver only R125 would be due from me. However end of October Cell C still expected me to pay and also November's full subscription was due. Now why are we being **** to and promised illusions. Percy Fulane is yet to finalize the query with the ombudsman and had endless promises of getting back to me and it's always been me who calls and email him and still not much response on email. It's December now he hasn't gotten back to me about the October and Novembet subscription that Cell C had to cover as an apology to me for messing around with me.