Cell C Clearwater poor service

I bought a laptop from Cell C Clearwater on the 27th of April and when I powered up the laptop for the first time it didn’t start up.

I took the laptop back to Cell C where they said they would fix it and I let them know that I don’t want a fixed laptop, I would like a replacement.

This is when the manager (Mlungisi Hadebe) proceeded to being rude to me and was completely unprofessional.

This is not what customer service should be. I would like a full refund as I do not wish to have further encounters with such appalling service.