CELL C CLEARWATER

On Sunday morning I took my time and money to visit Cell C clearwater branch. I asked the guy helping me to RICA & PORT MY NUMBER TO CELL C . I understand there were issues with porting, now that issue has been resolved only to find out the consultant did not RICA the sim card. My visit to the branch was clearly a waste of my time and money. This is unacceptable. As a new client trying to migrate to cell c I'm trash disappointed and frustrated. I provided all documentation reauired and it was for nothing because the sim card was not registered.