Cell C Circus

I have been battling to get a *****ulent account sorted out since January 2022. I now get frequent dead calls from their collections company - when I answer the phone there is nobody on the line or a person asks to speak to me and then disappears. The selfhelp options require use of Cell C phone, which I do not have and have never had! Call centre agents are unwilling or unable to escalate my query to anybody who can assist and have an interest in solving the issue. It is possible that such a person does not exist in the Cell C "service" section. I have repeated the saga to so many people that apparently have no access to notes or recordings of conversations. I have called and emailed many departments of Cell C, e.g. customer "care"; accounts, collections, *****, cancelations, renewals, terminations, retentions, etc. I include all the required details and then get a standard reply to include the details already sent. This has become a loop of loops. All I have to show for my attempts are some dead-end reference numbers. They claim calls are recorded and recordings will be made available to you. This is a blatant lie. The recordings are made, but you can forget accessing these. I have followed every instruction and suggestion they made over the past 20 months. but still have not had access to any recording.

All I want is reimbur*****t of MY money and ITC clearing. How can this be so difficult.