Cell C cheating clients with upgrades and returns

I was due for upgrade in September. When doing my upgrade I found out someone else already did an upgrade for me, and it wasn't somebody I know. *****.

Cell C cancelled the upgrade and I did my own upgrade.

I received my phone 12/09/2018. Sim card activated 14/09/2018. Put sim card in, only to realise the phone is not working properly, earpiece not working, can't hear anything.

Reported the phone saturday 15/09/2018. Had to phone monday 17/09/2018, they don't work on saturdays. It was within the 7 day return policy of Cell C, and the phone was never used. I think I made about 30 calls after 17/09/2018, because nobody ever came to collect the phone. With every call they promise me within 2 days or so, but I had to keep on calling them every 2nd day.

Eventually, after 17 days of constant phone calls RAM came to collect the phone. The Cell C agent told me NOT to seal the box, because RAM has to check the phone and all the items that must be returned. They checked and all was ok.

Collection was 04/10/2018. I phoned today (09/10/2018) to follow up on the progress of the collection and when I can expect a new phone, seeing I received a faulty phone and I reported it within 7 days. RAM came to collect a phone that has never been used, checked the contents of the box, and took it back to Cell C. Now they told me the headset was not in the box, but RAM checked the contents. Headset is the least of my problems now.

Apparently the phone is damaged. There is a dent on the back of the phone. Now Cell C want's to repair the phone because of the dent. A brand new phone, never used, checked by the courier. Now why should I be blamed for the damage? The courier doesn't seal the box after they check the contents. All the boxes lands in the back of their van, and because it was not sealed by the courier, any box can open by itself when handled by the courier. Things like headsets can fall out and they won't bother to look where it fell out. And the courier don't have respect for my belongings, their job is just to collect and deliver.

I'm just a customer. Cell C don't give a **** about their customers. I will never be able to prove that I returned a faulty phone with all the accessories, without any dents. No, Cell C knows that. I am just another idiot that must accept what they say. If they say I returned a damaged phone, I MUST JUST ACCEPT it.

BULL****. I did everything Cell C asked me to do, now why put the blame on me. It was probably a refurbished phone from the beginning, selling old **** to loyal customers.

Thanks Cell C for your super pathetic service. And I hope the extra bit of money you make from cheating me out of a new working phone brings you the worst luck you can imagine. I am embarrassed to say I have a Cell C contract.