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Dinesh D

1 reviews | Active since Mar 2019

23 Jan 2026, 14:58

Cell C Chatsworth Centre

Pathetic service from all the staff at the Cell C Chatsworth Centre store. On 23 January 2026, I visited the store for a simple query that could have been resolved within 15 minutes. Instead, all five staff members were extremely rude, uninterested, and more focused on their phones than assisting customers. I was completely ignored, and to make matters worse, I was laughed at as I walked out. There was absolutely no professionalism, customer service ethics, or basic respect shown. The staff clearly did not care about assisting customers or representing the Cell C brand properly. Because of this unacceptable experience, I changed my network provider completely within two hours. I will never return to this store and will never recommend Cell C to anyone based on the behaviour displayed at this branch. Very disappointing and unprofessional service.

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Replies (7)
Cell C
Cell C's reply23 Jan 2026, 15:17
Official
Dear Dinesh D,

Thank you for taking the time to share your experience. We sincerely apologize for the behaviour you encountered at our Chatsworth Centre store. The level of service you described does not reflect the standards we strive to uphold at Cell C.

Your feedback has been escalated to our management team, and we will be investigating this matter thoroughly to ensure that appropriate action is taken. We truly regret the inconvenience and frustration caused.

We value all our customers and are committed to improving our service to prevent incidents like this from happening in the future.

Thank you for bringing this to our attention.

Regards,
Cell C | TD

Best regards,

Cell C
Cell C's reply26 Jan 2026, 22:00
Official
Dear Dinesh D,

Please receive feedback on your request/query.

We sincerely apologise for the poor service you experienced at the Cell C store in Chatsworth. We understand that you visited the store to request a SIM swap due to network issues and were unfortunately not assisted, which led to you porting your number to another network on the same day.

Please be assured that this matter has been escalated to the Store Manager for review, and feedback will be provided accordingly. Thank you for bringing this matter to our attention.

Kind regards,
Cell C | GM

Best regards,

DD
Dinesh D's update27 Jan 2026, 05:56
Reviewer Update
Thank you for your feedback, much appreciated however I still stand by my decision with regards to my network changed and will still go to the Cell C Store again due to the lack of their professionalism. I do trust these staff learn some manners
Cell C
Cell C's reply27 Jan 2026, 08:17
Official
Dear Dinesh D,

We understand and apologize for the inconvenience caused to you. The matter will be attended to, and you will be provided with feedback.

Regards
Cell C | MP

Best regards,

DD
Dinesh D's update27 Jan 2026, 09:53
Reviewer Update
Many thanks
Cell C
Cell C's reply27 Jan 2026, 10:05
Official
You're most welcome.

Cell C | MP

Best regards,

Cell C
Cell C's reply28 Jan 2026, 10:41
Official
Dear Dinesh Debiky,  

Thank you for your patience while we attended to your query.

Please note the following:

  • We apologized for the poor service you experienced at the Cell C Chatsworth store.
  • Your concern has been escalated to the Store Manager for review, and feedback will be provided once received.
  • You were also advised that you may port your number back at any time, should you wish to do so.

Thank you for the opportunity to assist.  You are welcome to refer to the link sent via SMS and email to rate the service received.

Case Status: Closed 

Kind regards,
Cell C | TM

Best regards,