CELL C CHATSWORTH

I have a friend that has taken out a contract with Cell C Chatsworth. As part of same he pays a monthly fee for airtime/ data and a cellphone. He also pays for Cellphone insurance from Cell C.

In October 2020, his phone was damaged and he had left same at the store. Since then, he had not received any feedback or communications from the store. He has visited the store around 35 times since and is constantly told that someone will call him or that he should come in the next day.

He approached me for assistance and after reviewing his insurance policy, I had advised him that he is entitled to be given cellphone while he awaits his repaired cellphone.

When he requested same at the stores he was given the Cell C line to call.

I have emailed Cell C on his behalf and also personally telephoned. It appears that CellC is delaying this matter to avoid the implications of the Consumer Protection Act or just simply does not care about it's customers.