SX
Sinoxolo X

1 reviews | Active since Sept 2015

10 Sept 2015, 13:43

Cell C charging me R171 for 5 seconds wifi use!

I ordered a wifi device from Cell in August and had it delivered at work on the 31st of August. I then activated it just before 8pm of the same day. Now Cell C tell me that I must R473 rand at the end of September! This is ridiculous because the contract says I am to be charged R189 per month. But when you look at the bill Cell C sent me, they charged me R171 for 5 seconds of internet usage! There is also another charge of R66. I do not know why they did not pro rata the data for the 31st August. Now they claim that I used the data, finished it and began using airtime for wifi rather than data! I am so angry. This is a useless network and I am going onto my social media to tell everyone who will listen that they must never use Cell C data or buy their Wifi services. I am demanding that these additional charges be cancelled from my record. <br>

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Replies (1)
Cell C
Cell C's reply10 Sept 2015, 14:17
Official
Hello MaiKhumo,

Thank you for posting to us.

We have referred this matter to one of our team members for assistance. Do expect communication soon.

We apologize for the inconvenience caused.

Regards
Cell C | PN