Cell C charging me for services I have already cancelled
I have Cell C fibre and 1 Jan 2019 I moved house. Therefore having to changes ISP for the fibre. I contacted Cell C to cancel my contract SADV that was at my old house and I got a new line with Vumatel. I look at my invoice and I am still being charged for the SADV line that is at my old house. I have emails confirming cancellation. Why am I still being charged for this? I want a refund on these charges!!! When I try call Cell C support, I have to eventually put down because they do not answer.
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Replies (3)
Cell C's replyOfficial
06 Mar 2019, 13:27Good afternoon Natalie
We will get one of our team members to assist. Do expect communication.
Regards
Cell C | PN
We will get one of our team members to assist. Do expect communication.
Regards
Cell C | PN
Cell C's reply06 Mar 2019, 13:27
Official
Good afternoon Natalie
We will get one of our team members to assist. Do expect communication.
Regards
Cell C | PN
We will get one of our team members to assist. Do expect communication.
Regards
Cell C | PN
's updateReviewer Update
10 Mar 2019, 19:20A lady from the social media dept called me an advised that my old line is still active. It should have been cancelled in Jan already. She said the fibre dept will call me. Nobody has contacted me as yet. Typical Cell C
's update10 Mar 2019, 19:20
Reviewer Update
A lady from the social media dept called me an advised that my old line is still active. It should have been cancelled in Jan already. She said the fibre dept will call me. Nobody has contacted me as yet. Typical Cell C
's updateReviewer Update
13 Mar 2019, 13:42Again nobody has gotten back to me on this.
Just shows what terrible service Cell C has.
's update13 Mar 2019, 13:42
Reviewer Update
Again nobody has gotten back to me on this.
Just shows what terrible service Cell C has.