CELL C Charging Me (Debit Orders) but not delivering for 2 months

I have made multiple attempts to get my internet package sorted out. For two months I have not had a last month there were some issues as well but April is the worst. Previous month, I would run out of data but when some of my monthly statement are sent, I see that I’ve only used about half of my data plan. The month of April is beyond annoying, I’ve called the customer service centre multiple times in order to get the issue sorted but to no avail. I was sent from pillar to post with NO clear indication of what the actual problem is. To date, I have not used any data from my contract for the month of April and even though I have expressed my concerned about the lack of service and assistance I’m not receiving, I was told by a consultant that regardless of the fact that I’m not getting the service I’m paying for, I will still need to pay the instalment at the end of this month.

I received an SMS with a case number on the 5th of April at 19:32, after almost an hour on the phone with a consultant who failed (like some in previous calls) to sort out the issue. The message state that the matter has been escalated and I’ll received a call back within the next 24-48 hours. Needless to say I had to call them back after 48 hours to enquire about the current state of the escalation, to which I was told it’s still be processed and YES if I decide to cancel my contract I will still be liable to pay for the service (the same service I’ve been fighting to sort out for a while now)

On the 12th of April, a whole week after the matter was ‘finally escalated”, I had to call CELL C again to enquire about the current state of the matter. The consultant was not very helpful, like all previous consultants and I asked if I could speak to the supervisor. The supervisor was called and he told me that a person called Mpho was going to call me ASAP because that person was chosen to handle my issue and he(supervisor) has just sent Mpho an email to contact me ASAP.

It’s the 15th and NOTHING HAS BEEN SORTED, which is blatantly disrespectful to me as a paying customer who doesn’t owe money on my contracts.