JH
Jan H
1 reviews | Active since Jul 2010
31 Aug 2020, 10:58
Cell C Charging for Wi-Fi calling a rip-off
Cell C has introduced a new way to charge you with Wi-Fi Minutes. I'm charged for call this month, but have not exceeded my call minutes. On query, I was told that I have used Wi-Fi minutes. I'm not billed for it. Nowhere am I able to see what my usage is. But I pay for Data and WhatsApp. But, they are willing to sell me Wi-Fi Minutes. How is this possible? This does not sound fair to me. I checked with MTN and Vodacom and neither are aware of any charges like that. Only Cell C.
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Replies (2)
Cell C's replyOfficial
31 Aug 2020, 11:08Hi Jan
Thank you for reaching out to us.
One thing we pride ourselves in, is honesty. Our team will look into your billing query and contact you to provide assistance and rectify were necessary.
^MM
Thank you for reaching out to us.
One thing we pride ourselves in, is honesty. Our team will look into your billing query and contact you to provide assistance and rectify were necessary.
^MM
Cell C's reply31 Aug 2020, 11:08
Official
Hi Jan
Thank you for reaching out to us.
One thing we pride ourselves in, is honesty. Our team will look into your billing query and contact you to provide assistance and rectify were necessary.
^MM
Thank you for reaching out to us.
One thing we pride ourselves in, is honesty. Our team will look into your billing query and contact you to provide assistance and rectify were necessary.
^MM
JH
Jan H's updateReviewer Update
01 Sept 2020, 14:43No, you are not telling the truth! You are dishonest. As Cell C, you are *****ing my money. I have phoned a 011 number and you changed it to Wi-Fi calling and now charge me extra for it. I have normal minutes available. That is what I thought I was using. Nowhere did you warn me that I will be paying extra for Wi-Fi calling.
JH
Jan H's update01 Sept 2020, 14:43
Reviewer Update
No, you are not telling the truth! You are dishonest. As Cell C, you are *****ing my money. I have phoned a 011 number and you changed it to Wi-Fi calling and now charge me extra for it. I have normal minutes available. That is what I thought I was using. Nowhere did you warn me that I will be paying extra for Wi-Fi calling.