Cell C charging for non-existant services on a cancelled contract. Totally unacceptable.

I took out an LTE contract at the end of March. Everything was going well until 25 April when there was no signal anymore. Between the local Cell C store who told us they are fixing the towers and customer care who I phoned who said nothing is wrong and I should go to the store (which I already did) I was not sure what was going on. I was charged for the full month of April even though I did not have the service for the full month.

Fast forwards to middle May, I get a call from customer care who stated that the problem will not be resolved and I can cancel the contract by taking in my router to the local Cell C store. I did this with great haste as I did not want the debit order for May to be deducted. Low and behold the debit order was deducted which prompted me to phone customer care yet again. A case was opened and I explained that I did not have the full service for two months, (only intermitted service which also caused me to have to acquire internet access at additional cost) and will pay the pro-rata fee for what was possible to use. Two days later I was told the correct amount was debited and nothing else as if the case is closed.

This is extremely bad and dishonest service. I refuse to pay for services that was not possible to be used. The fact that I was given the opportunity to cancel the contract means that Cell C admits it is a problem. But to subsequently charge me for it is totally ridiculous. This does not even include the fact that I am also not happy to have paid a connection fee for non-existent services that as cancelled 2 months later.