CELL C Charging for a Device which has been returned. Device was returned 51 days ago. No action after numerous emails

This is a copy of the email I sent them. This has now affected me negatively on a Credit report in order for me to apply for a bond!

I am NOT impressed!!! FNB:-)Transaction failed. R33606.69 unsuccessful payment to Aspire a/c..336886.Ref.Unpaid. 17Aug 03:01 NB: SHOULD CELL C ATTEMPT T0 DEBIT MY BANK ACCOUNT FOR R33606.69, I will hold Cell C accountable for any costs incurred and Bad Credit references. (See email 11/08/2022) 50 DAYS SINCE THE DEVICE WAS COLLECTED!!! 50 DAYS!!! F I F T Y D A Y S !!! HOW DIFFICULT IS IT TO REVERSE THE TRANSACTION. I AM NOT GOING TO BE HELD LIABLE FOR A DEVICE THAT CELL C HAS IN THEIR POSSESSION I HAVE ATTACHED THE EMAIL WHERE IT STATES CLEARLY THAT THE QUERY HAS BEEN ESCALATED – TO WHO????? ANOTHER PERSON THAT IS GOING TO TAKE CELL C’S VERY FAMOUS 24 TO 48 HOURS?CELL C TRIED TO DEBIT THE ACCOUNT – FOR R33606.69 – AS I STATED IN MY PREVIOUS EMAIL – CELL C WILL BE HELD ACCOUNTABLE FOR THE CHARGE ON THE ACCOUNT WHICH IS R70. YOU WILL REFUND THAT TOO!!!! I HAVE ALSO ATTACHED A POP FOR AN AMOUNT OF R1833.27 FOR NUMBER: *** WHICH WAS PAID ON THE 12/08/2022 - 5 DAYS BEFORE THE DEBIT DATE CELL C WILL BE THE CAUSE OF ME HAVING A HEART ATTACK!!! I SIMPLY CANNOT UNDERSTAND THE LACK OF ASSISTANCE AND TIME FRAMES TO SORT A QUERY OUT. IT IS DISGUSTING!! Colleen Warren