CL
Charlene L
1 reviews | Active since Sept 2017
18 Mar 2021, 13:12
Cell C charging customer for their mistake or *****ing maybe *****ing from your customer
So guess what, if you have a contact with Cell C, that is 1.5 years old, and your cell phone starts all of a sudden by it self says emergency calls only then YOU HAVE TO PAY FOR A SIM SWOP!!!!!!!!!!!!!!!!!!!!!!!!!! Cell C. If you ask me, Cell C is only doing this to get their customers to pay for their mistakes. But guess what, so ****ed off now, that in in 6 months time, you will be loosing the 3 contracts that I have with you, so instead of sorting out my problem that would cost you R200.00, will now cost you R1500.00 per month that you wont receive from me and i sure as hell wont be giving you any good review, I will be telling everyone about this **** service
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Replies (2)
Cell C's replyOfficial
18 Mar 2021, 14:22Hi Charlene
Please follow the below steps and let us know how it goes. From Home screen, tap the Menu key. Tap Settings. Tap Wireless & networks. Tap Mobile networks. Tap Network operators. Tap Search networks. Select Vodacom. Restart your phone.
Should there be a need for you to do a SIM swap, you will not be charged. ^MM
Please follow the below steps and let us know how it goes. From Home screen, tap the Menu key. Tap Settings. Tap Wireless & networks. Tap Mobile networks. Tap Network operators. Tap Search networks. Select Vodacom. Restart your phone.
Should there be a need for you to do a SIM swap, you will not be charged. ^MM
Cell C's reply18 Mar 2021, 14:22
Official
Hi Charlene
Please follow the below steps and let us know how it goes. From Home screen, tap the Menu key. Tap Settings. Tap Wireless & networks. Tap Mobile networks. Tap Network operators. Tap Search networks. Select Vodacom. Restart your phone.
Should there be a need for you to do a SIM swap, you will not be charged. ^MM
Please follow the below steps and let us know how it goes. From Home screen, tap the Menu key. Tap Settings. Tap Wireless & networks. Tap Mobile networks. Tap Network operators. Tap Search networks. Select Vodacom. Restart your phone.
Should there be a need for you to do a SIM swap, you will not be charged. ^MM
CL
Charlene L's updateReviewer Update
18 Mar 2021, 14:57WOW!!!! Thank you. Why can't your technical department give a person this advise, they rather tell you it is R116.00 for the sim swop that you have to pay for because the sim card is faulty. New Market store and the customer care of Cell C told us this.
CL
Charlene L's update18 Mar 2021, 14:57
Reviewer Update
WOW!!!! Thank you. Why can't your technical department give a person this advise, they rather tell you it is R116.00 for the sim swop that you have to pay for because the sim card is faulty. New Market store and the customer care of Cell C told us this.