Cell C charges me out of bundle rates for data when I can prove I had data bundles.

Item: Cell C
Rating: 1
Author: Abeda D

Cell C charges me out of bundle rates when my phone balances proves I had in bundle data. There is something seriously wrong with the Cell C system. This resulted in a bill of close to R1000.

This is the second time in the past few months that I am experiencing similar problems.

I wonder now how many of their other charges are incorrect. As many are incomprehensible and I do not know how to check them.

Shame on you Cell C.

Helpful (0)

Replies (3)

Cell C's replyOfficial

11 Feb 2019, 07:59

Good morning Abeda

We will get one of our data validation specialists to assist. Do expect communication and be assured that this matter will be handled accordingly.

Regards
Cell C | PN

Cell C's reply11 Feb 2019, 07:59

Official

Good morning Abeda

We will get one of our data validation specialists to assist. Do expect communication and be assured that this matter will be handled accordingly.

Regards
Cell C | PN

Abeda D's updateReviewer Update

11 Feb 2019, 09:50

Good morning, A technician has already contacted me last week and said that it was an out of bundle charge. My telephone SMS balance enquiry says otherwise. That is why I am disputing the charge.

Abeda D's update11 Feb 2019, 09:50

Reviewer Update

Good morning, A technician has already contacted me last week and said that it was an out of bundle charge. My telephone SMS balance enquiry says otherwise. That is why I am disputing the charge.

Cell C's replyOfficial

11 Feb 2019, 11:55

Funiwe confirmed that she has contacted you and provided interim feedback.

Regards
Cell C | PN

Cell C's reply11 Feb 2019, 11:55

Official

Funiwe confirmed that she has contacted you and provided interim feedback.

Regards
Cell C | PN