Cell C charges me for their system losing my data. Go figure!!!!

Cell C yet again forcing the monopolistic power on the consumers. Now when their systems go down and your data gets lost from their systems they blame eskom or you. But it doesn't matter either way becuase they send you on such a goose chase to try to get your data back that they know you will give up. In my case 1) not only did they charge me for a new sim card (which wasn't the issue but they didn't refund me), 2) but they also made me go through an exercise of 5 calls two of which were over an hour long and 3) promised to escalate my issue and phone me back and never do. Knowing full well i'll eventually give up and take the cost because i cannot afford to be without my phone. Complete *******. Avoid this company like the plague. Angry beyond words.