Cell c charges fees that is never informed or explained and does not cancel contracts after date of cancelation

Good day trust you are well.

Im sending this email in hope that I can get a problem solved I have been having with Cell C.

I am desperate need of assistance with Cell c as I have made contact with them on numerous occasions and still have no satisfaction and a bill to pay that should not be in arrears at all.

I have been n a client of cell c for many years now and I have always had problems with Cell c and upgrades as I am located in Durban and the phones is with my parents. So making contact with cell c has been the worst experiences I have ever had. Since the pandemic started I have informed Cell c that I have lost my I come and will pay my account as I can everymonth. Not once was my parents phones been cut off or placed on hold. I always tried to make payments on time and always have been in contact with cell c regarding payment.

With the fact of being in contact with cell c, I have never been informed of an activation fee if my debit order was rejected nor has the phones been deactivated untill a few days ago. Sincerely the phone numbers has been deactivated I have been struggling to get in contact with cell c via the internet and phone calls. I have reference numbers to confirm that I have been attempting to make contact and that rhe contact should not proceed as the end of contract date was on the 7th of August 2020. And to my surprise phoning cell c from a nother number numerous times i managed to get through and be informed that my account is so hight due to activation fees and a monthly fee for August. They have no right to keep me liable for an amount that I was never informed of nor can they charge me a full months fee if the contract end in the 7th of the month unless it went over on auto renewal which has been requested months before the time that it should not happen the contract is to end on the end date.

Clearly some Cell c operators does not do they're work and then the clients has to pay for operators that does not do their work.

I am so sorry but it does not work like that aspecialy when we trying to make a living with a small income

Referance : *** *** *** ***

The more I phone the less is happening. From the phone being dropped in my ears to transfers. We pay for operators to assist to not just to use a service. Since lockdown cell c has been charging R70. 00 on re-conection fees but the phones has never been disconnected untill now. This is becoming a big problem as my mother is extremely ill and they can not even phone their emergency services to take her to hospital in emergency cases. My fathers father has passed and guess what cell c my parents could not phone out. This is not the first time I have had problems with cell c. It was good since the last upgrade but now since my contract was to end im getting billed for re-conection fees that I was NEVER informed of nor has the phones been disconnected and a nother wonderful monthly fee also added after I have stated numerous of times that the contact should be canceled as I can not continue due to loss of income.

Till to date after the problem has been reported to an cell c operator cell c has kept the phones locked and have not made any contact with me at all.

Kind regards Debbie Smith ***