Cell C charge, don't deliver - Admit to misleading customers.

In September 2021 Cell c sold me a DATA Package. The Cell C representative however misinformed me & I was charged R800 for a DATA package I was sold but never received. Since then I called their care line, & mailed them Numerous times - Every time they apologize & say they will escalate the problem. Finally, they listened to the recording realized their mistake and apologized promising to reimburse me - they also wrote me an apology promising feedback in 24 to 48 hrs. But to date nothing has been done. I have again contacted them , but am now no longer wasting time on their pathetic service. Each time the matter is escalated to a new person and each time they apologize & blame a different department. My advise - Be extremely cautious when dealing with CELL C agents. My Goal to share this with as many people as possible. Copy of one of their replies below - November 2021 Dear Mr. Charles Corby

Thank you for contacting Cell C.

We have received your the upgrade you were mislead on.

Please note we apologize for any inconveniences caused, your query has been escalated further to Retentions for assistance. We need to retrieve a call recording. You will receive feedback in the next 24 to 48 working hours.

Regards, Noma Biyela Cell C Written Correspondence Fri 2021/11/26 7:51 AM