CELL C - CHANGING THE RULES OF OUR AGREEMENT - COSTING ME MONEY

I want to warn everybody about Cell C. YOU CANNOT TRUST CELL C. THEY DO NOT STICK TO THE DEAL THEY NEGOCIATED WITH YOU IN THE BEGINNING. THEY CHANGE THE RULES AS THEY PLEASE. I WILL NEVER DO BUSINESS WITH THEM AGAIN, EVER AND WILL FROM NOW ON WARN EVERYBODY ABOUT THEM.

The number in question is: ***

In May 2021 I contacted Cell C about a Smart Data deal (data only). I decided to take the deal BUT did not want to go into a 24-month contract because I had connection problems on my other phone in the past. The operator repeatedly ensured me that although I will sign a 24-month contract I only have to give 1 months’ notice because it was a SIM-only deal. I had no reason not to believe it because I cancelled a FIXED data deal because of not reception. It was also a 24-month contract.

I experience an online then offline then online repeatedly. So, I requested to cancel my contract at the beginning of April. First of all, I emailed them. I contacted the customer service (084 135) which was very frustrating. After going through the lengthy process of verification and telling my story, they tried to transfer me. I got cut off. So, I phoned 143 clicked option 2 “cancellation”, because this is the correct department, they told me. I had to go through security check and tell my story, again. The lady said she was going to transfer me to cancellation department – AGAIN?? I was cut-off again. So, I phoned Cancellation department again, to hear “Sorry this service is not available right now. Please try again later”. Really poor service. I gave up because I received confirmation of the mail, I sent them. ______________________________________________________________________________________ This is their reply: Thank you for contacting cell c

we have received your query regarding the cancelation fee

please note that the cancelation terms and condition has changed

effectively from the 01/11/2021 please note that the changes has affected

all the customer at cell c we cannot be able to process the cancelation without the

amount reflecting on the system we do sincerely apologize we cannot by pass the changed

______________________________________________________________________________________ So, I asked why do they change our agreement one-sided? They just told me it is like that and they can do nothing.

On 2022/04/13 I then asked for copies of the telephone recordings we had while doing the deal. I want to report this to ICASA and the CGSO (CPA)

The normal reply. "Someone will contact you". Still up to today nobody contacted me. BUT I cannot understand why someone has to contact me. I clearly requested copies of the recordings. I WANDER IF THEY ARE BUSY EDITING OUT THE PART WHERE THEY SAID THAT I NEED NOT WORRY "I CAN GIVE 1 MONTHS NOTICE AT ANY TIME"