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Francois P

1 reviews | Active since Nov 2022

08 Nov 2022, 15:41

Cell C changing contracts without Customer's consent

I have been a Cell C Customer for many years. My contract expired sometime early last year and a Consultant phoned me and we agreed to continue the contract on a month-to-month basis where I can cancel it any time. Now that I want to cancel my contract and move to a different provider they advised that my contract was changed to a permanent contract last year November and I have to pay over R4000 to have it cancelled. No where was I notified or agreed to have my contract placed as a permanent one and no one in Customer Service can assist me in getting this resolved. I just keep getting passed around to a new consultant more than a Rugby ball in a Springbok match. How can you change my contract without my consent?!?!?!?!?!? Definitely wont recommend them at all to anyone... Very disappointed.

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Replies (2)
FP
Francois P's update11 Nov 2022, 08:41
Reviewer Update
I cannot believe it.... No one contacted me with regards to this within the timeline YOU stipulated. I only received an automated mail stating that my query was sent to the Cancellations department! I already spoke to your cancellations department and they referred me to the Customers Service department who is saying now I should contact the Cancellations department. You keep passing me around in loops. Unacceptable and disappointing to be honest. No verbal communication, just automated replies.
FP
Francois P's update16 Nov 2022, 12:26
Reviewer Update
Officially 8 days later and no one has contacted me with regards to the issue. Utterly pathetic! Looks like I will have to go to Cell C's Head Office with this or seek Legal counsel. Thanks Cell C..... for nothing.......